We invest heavily to protect your sensitive personal and financial information against unauthorized access and system failures, ensuring your data is guarded to the highest level.
Our hosting and service delivery infrastructure ensures the highest level of security. This is supported by a world-class network, data and physical security environment. Security is an ongoing process, not a singular event – we continuously evaluate and reinforce our security policy and practices.
Here are just some of the security precautions we take.
Our servers have SSL Certificates signed by global leaders in certificates, Global Sign and Partners, so all data transferred between the users and the service is encrypted. The encryption is the same as that used for Internet banking.
No one has access to your organization unless invited by you and with a level of user permission selected by you. You can remove any invited users whenever you want. You also have the option to invite Customer Care, but it’s for support purposes only and completely at your discretion.
Users must choose a strong password and automatic lockouts are enforced when incorrect passwords are repeatedly entered. We don’t allow the browser to save your login, which eliminates access from a stolen or compromised computer. If you leave your computer unattended for an extended period, you will be automatically logged out.
Our servers are located within Peer1 Toronto, enterprise grade hosting facilities. Access is restricted to authorized Peer1 staff by a combination of biometric systems and 24/7 onsite security guards, and is continually audited to meet SSAE 12 Type II standards.
Firewalls & network security
External access to our servers is controlled by multiple layers of firewalls, intrusion protection systems and routers, which are configured and monitored according to industry best practice.
Our own internal office networks are isolated from any customer data by design.
Third party audits and inspections
Our security is reviewed regularly and audited by external specialists. This includes penetrative testing and automated server port security scanning.
Third party access
Transfer of data to any third parties can only occur with your consent and to organizations that provide adequate data protection.
We run offsite backups nightly, full backups weekly and transaction log backups of our database every 10 minutes so we can immediately recover your data if necessary.
How is RecTimes more secure than desktop software
With RecTimes your data isn’t stored on your computer – if your laptop crashes, or gets lost, or stolen, all your data remains completely safe and unaffected.
By allowing secure access to your data within RecTimes, it’s much more secure than emailing your data files or sending out discs/drives with your data on it.
Steps you can take to stay protected
We work very hard to keep RecTimes secure. Here are some simple steps you can take to stay protected:
- Create a password nobody can guess, so no dictionary words or family names. Be cryptic or use multi-word pass phrases – easy to remember, hard to crack.
- Don’t share your password with anybody.
- Don’t write your password on a sticky note and attach it to your computer.
- Keep your browser software up to date.
- Make sure you only login at given account page.
Our service has been designed for high user availability, with redundancy built into every level of our hosting infrastructure, including redundant power, network, database and web servers.
All customer data is backed up daily. We also run a continuous off site data back-up service into a second Canadian hosting facility for further real-time data protection.
Because we back-up your data, you don’t need to. If you want to get your data out of RecTimes at any time then you can simply export your data. Exporting to Excel is ideal because data can be easily read and is also in a form that can be manipulated for import into other systems if required. If an export feature is not available for the data you require, send us a request and we will export the data for you.
You can also export other data such as your reports, Contacts and unpaid ice times in a convenient csv file format.
We go to great lengths to comply with Canada and Nova Scotia legislation covering the security and privacy of data about you as an individual, and the financial data relating to your organization, in all the major cities where RecTimes is available.